Support
We're here when something needs attention
If you need help with your account, want to report content, or have a partnership request, reach out and we'll review it as quickly as we can.
Best way to contact us
Email us at hello@beforeyougo.com with a clear subject line and the relevant page link if your issue relates to a specific place or experience.
For most general support requests, we aim to respond within 24 to 72 hours. Safety, abuse, and broken-account issues are treated with higher priority whenever possible.
What helps us resolve things faster
- Include your account email if the issue is account-related.
- Share the exact page URL if the issue is about a place or experience.
- Explain what happened, what you expected, and any error message you saw.
- Attach screenshots only when they genuinely help explain the issue.
Account help
- Sign-in or sign-up issues
- Profile update questions
- Password or access problems
- General navigation help
Content and reporting
- Misleading or abusive experiences
- Incorrect place details
- Photo or image concerns
- Requests to review flagged content
Business and partnership requests
- Place QR requests
- Brand collaboration questions
- Sponsorship and ad inquiries
- Feature or integration ideas